Hotel Kintetsu Universal City is a 3-star property located in Osaka Bay, a bustling commercial center on Honshu island. It is conveniently situated near popular attractions like Universal Studios Japan and the Osaka Aquarium Kaiyukan. Guests can enjoy unique views of the theme park or the surrounding cityscape from their cosy rooms. The hotel features a variety of amenities aimed at providing a comfortable stay for both leisure and business travelers.
Location
Strategically located in Osaka Bay, the hotel is within close proximity to major attractions as well as public transportation options. It is just a 15-minute drive from the Osaka Aquarium Kaiyukan and a short distance from the vibrant Universal CityWalk Osaka. Private parking is also available at a daily cost.
Rooms
The hotel offers 456 air-conditioned rooms equipped with essential amenities for a restful stay. Each room features a flat-screen TV, a refrigerator, and complimentary Wi-Fi access. Selected rooms include a seating area with a sofa for relaxation. Private bathrooms come complete with showers and complimentary toiletries.
Eat & Drink
Guests can choose from three onsite restaurants that provide diverse dining experiences. The casual restaurant, E-poch, offers a buffet with a mix of Japanese, Western, and Chinese dishes. For those looking to unwind, the hotel also has a Universal Studios Store for shopping convenience.
Leisure & Business
The hotel caters to both leisure and business needs with various amenities. There is a 24-hour front desk, concierge services, and dry cleaning/laundry services available for guests. Additionally, complimentary wireless Internet access ensures guests stay connected during their visit.
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Select your room type
The hotel offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals
Feedback from previous guests about their experience.
84%
enjoyed the hotel and would happily stay again
8.4/10
Great
Rooms
5.2
Location
9.2
Service
5.2
Dining
7.8
Guest reviews
8.4/10
based on 5 reviews
8.8
8.8/10 based on 128 reviews
Elijah
United Kingdom,
March
2025
7.0/10
My stay at Hotel Kintetsu Universal City was quite mixed. On one hand, the location is absolutely perfect for visiting Universal Studios, and I appreciated the nearby food options and easy access to public transport. However, the room was dated, tiny, and poorly maintained, which certainly detracted from the overall experience. 😕
Rooms
5.0
The room was rather small and showed signs of wear, such as stained carpets and an A/C that didn't work well. Unfortunately, I found trash left by previous guests, which was disappointing.
Service
5.0
While the staff were friendly, I felt their English skills were lacking, which made communication difficult. They seemed more focused on accommodating Asian guests. Plus, check-in was delayed, which was frustrating.
Location
10.0
The hotel's location is unbeatable for accessing Universal Studios and there are plenty of dining options nearby. Additionally, the train station is just a short walk away, making travel very convenient.
Dining
8.0
I enjoyed the nearby dining options, including the Hard Rock Cafe, which provided a variety of choices that catered to my tastes. The food options were more than satisfactory.
Facilities
6.0
Facilities were limited, but I did appreciate the availability of laundry services. However, I was hoping for more comprehensive amenities.
Connor
United Kingdom,
February
2025
5.0/10
I had a mixed experience at Hotel Kintetsu Universal City. The location is excellent, being right across from Universal Studios, which made getting there super convenient. However, the check-in process was frustrating and took far longer than expected. The room was clean but small and lacked some of the amenities I hoped for. Overall, there's potential, but improvements are needed to justify the price. 😕
Rooms
6.0
The room was small but clean and stocked with amenities. It had a great view over USJ, though it felt dated and could use some updates.
Service
5.0
Service was friendly, but I found the staff's English skills lacking, which made communication tough at times.
Location
10.0
The location was perfect for visiting Universal Studios, with many dining options nearby and easy access to the train station.
Dining
8.0
The dining options nearby were plentiful and offered a good variety for western tastes, which I appreciated.
Facilities
6.0
The hotel had useful facilities like dry cleaning and laundry, but I expected more considering the price.
Grace
United Kingdom,
February
2025
5.0/10
My stay at Hotel Kintetsu Universal City was a mixed bag. The location is fantastic, right across from Universal Studios with plenty of dining options. However, the check-in process was a hassle, taking longer than expected, and I didn't get the room I had booked. The service also left much to be desired, with language barriers making communication difficult.
Rooms
5.0
The room I stayed in was quite small and showed signs of age. I found the cleanliness lacking, as there were issues with the carpets and even leftover trash from the previous occupant.
Service
5.0
The staff seemed used to dealing with families, especially those from Universal Studios, but their English was poor. This made it hard to get help when I needed it.
Location
6.0
The location is absolutely perfect for visiting Universal Studios, with a train station and various food places just a short walk away. However, the hotel felt overpriced for the quality provided.
Dining
7.0
I enjoyed the options at the 'Epoch' cafe, where the buffet offered enough variety for western tastes, making dining convenient during my stay.
Facilities
5.0
While the hotel does provide basic amenities like dry cleaning and laundry services, I wish there were more modern facilities available.
James
United Kingdom,
January
2025
5.4/10
I had a mixed experience at Hotel Kintetsu Universal City. The location was absolutely perfect for visiting Universal Studios, with plenty of food options and convenience stores nearby. However, the check-in process was frustrating, taking much longer than expected, and the rooms felt quite dated and small, with some cleanliness issues.
Rooms
5.0
The room was small and a little tired looking. though clean and stocked with amenities. I was disappointed that I received a regular room instead of the Sesame Street room I had requested.
Service
6.0
The staff were friendly and accommodating, particularly with children, which is great for a family hotel. yet I struggled a bit with their English.
Location
10.0
The hotel's location was excellent. just a short walk to Universal Studios and close to the train station. It made exploring the area very easy.
Dining
8.0
Dining options nearby were fantastic. with everything from Western-style eateries to convenience stores that offered a variety of choices.
Facilities
5.0
While the hotel offered useful facilities like laundry and dry cleaning, I found the lack of daily room cleaning disappointing.
Luna
United Kingdom,
October
2024
7.0/10
The location is unbeatable for visiting Universal Studios, with plenty of food options nearby. However, check-in was a hassle and I was disappointed with the room's cleanliness and condition. the staff's English was also quite limited.
Rooms
5.0
I found the room to be very small and a bit dated, with stained carpets and issues with cleanliness. It felt cramped for the price I paid.
Service
5.0
While the staff were friendly and seemed good with children, their poor English made communication challenging for me.
Location
10.0
The hotel offers an excellent location, just a short walk from Universal Studios and well-connected to food and shopping. It was very convenient.
Dining
8.0
The 'Epoch' cafe had a fantastic buffet with plenty of options for western tastes, which was a nice touch. I enjoyed the toasted sandwiches.
Facilities
5.0
Basic amenities like dry cleaning and laundry were available, but nothing particularly stood out. The rooms just felt a bit too worn down.
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